Benco Dental Expands Headquarters
"Less than two years after opening larger, dedicated facilities for BencoNET in Middletown, Ohio, we've already outgrown them," said Michael Castner, Vice President of Sales for Benco Dental. "Demand for digital imaging is at an all-time high, and this unprecedented growth presented us with an ideal opportunity to integrate BencoNET directly into our corporate culture of continual improvement by relocating the division to our headquarters."
For 2006, BencoNET reported a 76% increase in sales over 2005, along with similar gains in service revenues from telephone and tech support. According to Mr. Castner, moving the division to Benco Dental headquarters will not only allow it to expand physically, but also to benefit from the company's "lean" manufacturing and operating initiatives similar to those used by Toyota.
Lanie Jordan, Director of Design, Equipment, Service and Technology, said, "Meeting the demands of our growing customer base means operating as efficiently as possible. Relocating BencoNET will help us accomplish our goals more effectively, including meshing our technology products and services seamlessly with the entire Benco Dental portfolio."
Benco Dental is in the process of completing facilities for computer configuration and system assembly at headquarters. In addition, BencoNET's telephone tech support team will join Benco Dental's existing customer support department. "While many technology providers continue to outsource their customer service teams, we are committed to maintaining a stateside base of support personnel," said Ms. Jordan.
BencoNET's onsite installation professionals and repair personnel will continue working out of the company's regional branch offices. Dispatching is centralized from headquarters. The new telephone number for BencoNET information technology sales and support is 1-888-IT-BENCO.
About Benco Dental
Benco Dental is the nation's fastest-growing dental distributor, selling supplies, equipment, and consulting services. The company is headquartered in Wilkes-Barre, PA and serves over 20,000 dental practices and laboratories in 31 states. Founded in 1930 and focused on a unique mission to "deliver success, smile after smile." Benco Dental's industry-leading products and programs include: the BluChip® Buying Club, dentistry's original and most rewarding customer loyalty program; Painless® AI™ (Artificial Intelligence™), a cutting-edge electronic ordering and product selection system; Insite™ dental office design; BencoNET™ digital imaging and operatory integration systems; Transitions Group™ practice development consulting; and the best-trained sales and service team in the business. The toll-free order line is 1-800-GO BENCO. Visit Benco Dental online at www.benco.com.
SOURCE: Benco Dental
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